This will be one of the hardest things you do as a leader/manager/owner – stop and watch your team in action.
That’s right, stop doing the things on your task list, answering emails, setting up the next promotion and just watch your operation in action.
Are you happy with how your customers are being greeted, the condition of your building?
How about how your customers are being treated at the customer service desk? You can’t change what you aren’t observing.
When is the last time you called your location and just listened to how your team is answering the phone? Stop and Watch to Grow your sales in the coming months and the new year.
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